Shipping and Returns Policy
Shipping Framework
Because many of our lyophilized compounds require environmental stability management, our logistics engine adheres to strict handling protocols to ensure baseline molecular structure protection.
Same-Day Shipping: Orders verified and cleared through billing screening before are typically processed for same-day dispatch from our central facility.
Secure Cold Dispatch: To preserve peptide integrity against high ambient temperatures during transit, orders are dispatched utilizing temperature-insulated packaging matrix layers when necessary.
Tracking and Verification: Upon carrier collection, an automated notification containing high-fidelity tracking data will be routed to your registered email address. Please ensure a representative is available to receive the delivery promptly to prevent unnecessary heat exposure on loading docks.
Returns & Lot Cancellations Policy
Due to the strict biochemical nature, strict quality assurance guidelines, and contamination risks inherent to analytical reagents, all sales are final once an order leaves our facility.
No Re-stocking of Dispatched Reagents: To guarantee that every laboratory receives uncompromised, pristine primary structures, we cannot accept returns or exchanges for any vials once they have left our custody. We cannot verify if a returned vial was subjected to improper storage temperatures or contamination.
Transit Damage Claims: If an item arrives broken, cracked, or physically damaged due to severe carrier mishandling, you must report the issue to our support desk within of delivery.
Claim Requirements: Please email
orders@orbitrexpeptidesusa.comor call +1 (619) 288 5393 with your order number, clear digital photographs of the damaged transit packaging, and the uncompromised vial seals. Validated damage claims will receive immediate prioritization for complimentary cross-shipment replacement rounds.
